Not only did MyAccount it give you a break down of your account, but it gave you a running tally of how much of the 2gb FREE data you had download in your plan, now you dont get that tally so you can go ahead and download without knowing and get SLUGGED at the end of the billing cycle for excess over you 2 Gb. PO Box 306. Browse through our help and support articles or let us know what you are looking for. The app also will not let me submit my review. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options My Optus, I have had the same problem. More good news is that you can also manage all other aspects of your fixed service such as billing and add ons all in the same place. Who ever engineered this app should get a job with centre link. Hopeless. No one at Optus on the phone knows what to do, just that check back in 24 hours, we are experiencing difficulty since we changed my account software. There is no reported fault with the app at the moment. @Optus @Paddo001 Hi Patrick, sorry about your Optus app issue. I have just tested it on my phone and it is working. Reset your phone line by unplugging all phones and any other equipment connected to a socket 3. That app was great. I now log into my account on the optus site to view my account. Optus had paid AUD$8 million ($5.9 million) for exclusive rights to stream the tournament in Australia, but will now share those with national public TV network SBS. I now log into my account on the optus site to view my account. Even then, it gives the same options: Optus Community, Facebook, Twitter, 131 344. SALISBURY SOUTH. If you would prefer to communicate by post, mail a letter to: Customer Relations Group. I always get the oops We are sorry. LFC Fan. Or manage lost devices and service issues. The app also will not let me submit my review. Kartik http://www.optus.com.au/shop/notices/service-chat. Optus had a better App called MyAccount which gave you a break down of your billing on the go. Turn on suggestions. Get the most out of Messaging in My Optus app. posted 2016-Jul-27, 8:05 pm AEST ref: whrl.pl/ReF4GM. Business Care Centre Call … For media enquiries, call +61 2 8082 7850. @janine_hendry Seriously @Optus please stop send me texts to tell me my NBN is working - it’s not working Please stop telling me to text you - I can’t I don’t have WIFI Please stop hanging up on the phone after I’ve been on wait for 40 minutes citing technical difficulties #howdifficultisit ... please reach out our 24x7 Technical Experts via Messaging in the My Optus App so they can investigate this further for you. Fetch via Optus - Issue/Technical Difficulties. Self Service 24/7 using Optus App. Following a series of technical difficulties, Optus, an Australian-based telecommunications company, has relinquished its exclusive World Cup streaming rights for the remainder of the tournament. Resolve issues and get troubleshooting tips from our support articles and shortcuts. Optus headquarters are located in Australia at the address: Handset or technical difficulties can be directed to one of the specific Vodafone numbers below: General Enquiries Business Plans – Call 133343 Personal Plans – Call 133937. If none of these steps resolve the issue, see this page for who to contact. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Find the help you need with Optus. I have complained to optus and all they say is delete and re install. Optus service difficulties and faults. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Archive View Return to standard view. @janine_hendry Seriously @Optus please stop send me texts to tell me my NBN is working - it’s not working Please stop telling me to text you - I can’t I don’t have WIFI Please stop hanging up on the phone after I’ve been on wait for 40 minutes citing technical difficulties #howdifficultisit Participant reference: whrl.pl/ReF4GM. Network status updates help explain what's going on near you as we build or maintain our network. 1. The best way to manage your OPTUS account and get help when you need it. Learn more. SA 5106. I've tagged your tweet for follow up so that we can get back to you as soon as our systems are up and running to assist further - Vin posted 2016-Jul-27, 8:05 pm AEST O.P. from July 2016; to August 2016; last updated – posted 2016-Aug-8, 12:38 pm AEST posted 2016-Aug-8, 12:38 pm AEST User #737086 53 posts. If the problem continues, Optus might be faced with no other alternative but to allow SBS to broadcast all of the matches. I also have deleted and reinstalled the new Optus app on I phone many times. How to Contact Optus. The odd time this app worked it provided less information than the original app for business iphone app. If you continue to experience any difficulties with the webmail service, please reach out to our technical teams via the My Optus App. The good news is that we have been able to rebuild most of he functionality in My Optus App, without having a significant impact on the download size . ‎Download apps by Optus Mobile, including Optus Sport, Life at Optus, My Optus and many more. No only that the App on my new phone upgraded, only to find it is not compatible for online checking of data usage for my model, not telling me this beforehand, and now I can't wind it back! Head Office Contact Details. It goes through the process as if it is submitting but then doesn't show and when you go back into write a review the draft review is still there. Topic options. Website says open 24/7 but on calling this morning got a message saying that it is closed and someone could call me back between 8.30 and 9.00am. It's like discovering buried treasure... those magical words... HOW TO EMAIL US. — Optus Sport (@OptusSport) June 17, 2018. Tap into your account with the My Optus app. The odd time this app worked it provided less information than the original app for business iphone app. I believe its 133937 and just follow the prompts to the correct department. Optus says services have been restored after a prolonged outage. Turn on app notifications. It was great, but they chopped this app late last year and introduced My Optus. @Optus @no_ordinaryjo This may be ironic, but our systems are now offline for maintenance so you won't be able to access My Account or the My Optus app. Has switching the phone off and on or uninstall / reinstalling the app worked? Could anyone tell me what number the technical difficulties department would be? Contact Optus by Post. Plus an OPTUS APP you can use for questions about your mobile service. That app was great. Something’s not working smoothly? Check if there is a known problem with the Optus Network in your area 2. I installed the lasted optus app from the itunes store and all I'm getting it "Oops, Wr're Sorry!". Alternatively you can try the live chat support link below if you wish. For those users currently experiencing technical difficulties on Optus Sport, please enter your details into the 2018 FIFA World Cup app to watch the Costa Rica-Serbia game while our tech teams work to fix the problem. This piece of software is nothing but a pile of junk. I've tagged your tweet for follow up so that we can get back to you as soon as our systems are up and running to assist further - Vin View your usage, get billing support and much more with the My Optus app, download it, Usage on Optus app still in "technical difficulties". Test your individual pieces of equipment by plugging a single handset into a socket and listen for dial tone. @Optus @no_ordinaryjo This may be ironic, but our systems are now offline for maintenance so you won't be able to access My Account or the My Optus app. Technical difficulties; cancel. My Optus App lets you quickly and easily check your mobile usage, pay a bill, chat to customer care and more, on your phone - 24/7. Hi all, I recently received … anyone else having problems with this stupid App? So you've told us in /forum-replies.cfm?t=1373889. But the app is a usless bit of cr*p. I have had enough of optus, my contract expires in the next couple of months and I will be returning to the Australian company. 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