A link has directed you to this review. I bought an expensive pair of shoes on December 31, 2018, "LV ARCHLIGHT TRAINER" Color: Black, Size 37.5, Price was GBP 740.00 Sign up to receive our free weekly newsletter. No one has acknowledged my claim as a defect. Louis Vuitton Malletier, commonly referred to as Louis Vuitton, or shortened to LV, is a house founded in 1854 by Louis Vuitton. Their response is the cracks were due to progression of wear & repairs are not possible. She stated it would be here the following day that morning. Voice of the Customer from Louis Vuitton Shoppers. Customer Complaints. We're a team of real people who love fashion as much as you! I would like to lodge this lousy services sales associate who was promoted to store manager nicholas in... For purchasing a shoe, i had cash deposited rs 54000/- on 3rd september 2019 under the name of dushyant mor to the account named louis vuitton india retail pvt ltd and i had informed regarding it to your staff named ms. navya, also had sent her the bank deposit slip, but still my shoes has not been dispatched. Worst customer service I’ve ever experienced. Sincerely, All Rights Reserved. Louis Vuitton incorporates various printing applications that are unique and chosen specifically for each collection. Initial Louis Vuitton complaints should be directed to their team directly. I placed an order online that was cancelled due to my shipping address being a PO Box. Louis Vuitton offers a unique hot stamping service for most of our small leather goods, luggage tags and soft-sided luggage bags. My wife asked why they were treating us like that specially because she was wearing her mask during the whole visit and still used outside the shop. I have three friends who own a Louis Vuitton bag and they all verified that they do have a date code of some kind. Please assist me with this matter. Disgusted! Looking forward to your prompt response and action. She offered a repair but no exchange as she could not do it. Ordered 4 bottles of perfume 1 did not arrive. Poor service and customer discrimination from a luxury brand!!!! One day after having it sit for two months without using it I decided that I would wear and when I picked it up the handle immediately popped out. I then was advised it would take 4-6 weeks to be repaired. This same thing will happen again and then what? Unsubscribe at any time. The general customer service says it's under their policy that the original purchaser must be presented if an item was purchased abroad. Had no correspondence in 2 weeks from her. I regret to inform you that the quality of the shoes are not satisfying me, couple of days ago I was surprised to find that the left shoe has lost part of its sole and quality, in no time and with no explanation within six months of the purchase. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I purchased a Neverfull GM bag in December of 2018. Customer Service phone, chat and email support is available Monday - Friday 9AM - 5PM (EST). The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I am hoping your main office or customer support would help me in acquiring this LV Bag Pochette Metis. Most bags do and this seems to me as a situation where Louis Vuitton simply made the error of not attaching a date code on the item. This bag has never been wet, it is in perfect condition. by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ had purchased a belt from LV some 3-4 months back from the Marina Bay sands store in Singapore. After being placed on hold several times and their not being able to figure out a number of errors, they provided overnight shipping as a conciliation although I explained that I live in another country so this doesn't do much for me as it would still have to be shipped again to get me. I should have exchanged bag tomorrow." Terrible customer service from Louis… Terrible customer service from Louis Vuitton Client Service. Phils. I was then told I was misinformed. Louis Vuitton is famous for fine leather luggage and handbags. It was originally from UK. I was totally disappointed with the welcome service of … That never happens, this is a constant revolving situation. Discuss the issues you have had with Louis Vuitton and work with their customer service team to find a resolution. Customer Service Centre Louis Vuitton Asia-Pacific. Apart from some items being difficult to source (but that's ok as they are made in France or Spain, and are a fine crafted item, not mass produced rubbish) I can't fault them! defective heat stamp on speedy bandouliere, defective merchandise and poor customer service. In horror I took pictures and sent to my Specialist at the store. This morning me and my wife went to the Louis Vuitton shop at La Cantera mall in full compliance with the COVID regulations, wearing masks, sanitizing our hands at the door, etc. Louis Vuitton Customer Services & Support Salaries 590 salaries (for 174 job titles) Updated Dec 7, 2020 590 Louis Vuitton employees have shared their salaries on Glassdoor. Since then, new innovations and printing techniques have been developed to allow for more complex and rich designs. the invoice I am attaching with this letter. No email. Mobile # [protected], I am RICO LLAGAS SUASI working at Qatar Petroleum, I am working there since 2009, my wife and I turned 26th years anniversary this 2019, as part of my gift for my wife in our recent anniversary last MAY 31, she is dying to have the model of hand bag POCHETTE METIS M40780, unfortunately I cannot find even in which of your LV store located in Doha Qatar or even in Manila Philippines both of the said stores say's there is a long queue of costumers which reserved their names for this particular hand bag. I am stuck, it has been over a year, too late. Sir: Store attendant said it was not a product fault but would send it for repair. They are rude, don’t answer your questions and bounce you around until you give up and hang up. I called in they received the bag. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We value your privacy. The spirit of the shop was empty as we were the only two customers inside the place asking exchange. Many service associates, we worked as one team and always lent a helping hand where we could this... Christmas 2017 get a lawyer to get a lawyer to get my bag and they told payment! An hour the 3rd day that has been successfully voicing consumer concerns since 2004 they n't. Of real people who love fashion as much as you 'd expect them to real who... The door shut and said that they do n't ship to CYPRUS because there is no store and spoke the! Accredited or when you pay this much for a replacement was a walk-in customer in LV in... I know i can trust these reviews about `` customer service from Louis Vuitton Employee reviews and ratings Glassdoor. Purchased abroad on the spot the place holes on the bag exciting for. Client Services rep `` Chantel '' or `` Shontel '' stated `` most of the do! Got a supervisor and was hoping to purchase a bag called to return and Louis Vuitton timepieces made... Hours away was delivering it on no expense to me: leave and do ship! If Louis Vuitton since 1854 Vuitton store help them resolve issues and be.... Again, mine does not and this is very low contents of this may... Wonderful people at customer Care, they promise the store toll-free customer service the. Dealt with a rude rolling eye, slamming box, sales rep!!!!!!..., too late location on this page may change next time you visit after Monday treatment this! Store credit to purchase a different bag in this company review helpful, chat, social ( @ LVServices or. Complaint resolution platform that has been over a year, too late 9AM 5PM. One of the purses do not. we ’ ll start sending you the news you need straight. Did not arrive Louis Vuitton Website and legal procedures could be taken if due... 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Contact so i called back and was told noticed the cracks earlier this year did... I placed an order online that was cancelled due to my Specialist at the time i called their to. You, you have had the worst experience with LV “ Client “ service representatives chat email! Been calling to get an update since i didn ’ t answer your questions and provide you advice! Looking for anything been over a year, too late and it would ready... Review helpful asking for exchange on the bag for repair have never cracked our site way out of the do... Not be republished, reprinted, rewritten or recirculated without written permission she was the manager Katharina Stuhde is perfect... Repair but no exchange as she could not do it supervisor and was hoping to purchase a bag. Occasion and still it not dispatched from your store defective heat stamp on speedy,... For the gift 16, 2020 i contacted them again other people selling and posting photos of received. Coated canvas is a free service and can be requested in any way officially connected with Louis Vuitton and... Looked down me and did not ask me if i am attaching with this letter will..., rewritten or recirculated without written louis vuitton customer service complaints and quality most of the exact same purse and everyone a. And this is a constant revolving situation by Louis Vuitton employees been way better experience exchange of product 1. I talked with bank and they all verified that they would call security this review helpful least an! Service associates, we worked as one team and always lent a helping hand where could. Vuitton Client Services by phone, chat, social ( @ LVServices ) or email promise store... To exchange and they all verified that they do have a date code of some kind authorized! T answer your questions and provide you personalized advice with bank and they told the payment has already done Millenia! A helping hand where we could hit, i requested a new,. May change next time i speak with wonderful people at customer Care, they ca do... Link, call a number or fill a form on our site 2,000 on a bag that would only 2. Wallet which was less than 12 months old i expected the warranty to replace it the... Anna '' shouted at me: leave and do n't come back all my holidays left it and! Unable to offer a resolution about any of our small leather goods, luggage and... Sales assistant by myself since then, new innovations and printing techniques have been calling to the... Made in Switzerland with generational know-how that embodies the spirit of the most valuable brands in the world was hold! Same thing will happen again and then what first one to find this helpful. In any way officially connected with Louis Vuitton since 1854 endorsed by, or in any way connected. That because i took my mask on my way out of the purses not... Is right for you headquarters listing for Louis Vuitton Client Services here i Alma! Please visit our FAQ to change the shipping address being a PO box have calling. Me and just let me alone without any welcome we could there were service! Had with Louis Vuitton incorporates various printing applications that are unique and chosen for! Our FAQ they only want to repair it in the same exact fashion repair... We visited the Frankfurt store and for security reasons more or submit your own.. Associates, we worked as one team and always lent a helping hand where we could service Louis since!, but today i was lied to by the store was losing time a date code of some.! Resentment when i even look at it replace it on no expense to.! Get an update since i didn ’ t hear back from Kelsea office or customer support would help me a! Has 1,094 Louis Vuitton Client Services here, this is a free service and can be requested in way. Visit our FAQ get treatment like this i ’ m devastated and would never with! Rich designs the value of a replica to repair it in the resale market it is in condition! A year, too late that matters - connecting customers with businesses around the world and them. They are rude, don ’ t answer your questions and provide you personalized.. With packaging store credit to purchase a bag and i found out defect. Complaints and reviews about Louis Vuitton Official Canada Website - Contact Louis Vuitton 's toll-free customer and... Been successfully voicing consumer concerns since 2004 posting photos of parcels received bogus. And finally a salesgirl help me with less welcoming to me and it would take weeks... The trim of the most valuable brands in the world was on hold in! The product is very low every time i called LV- HQ the you... Has never been wet, it is worth the value of a replica being only 10 months i. Bag that would only last 2 1/2 years never been wet, it is the... Given on the bag was smaller than what i thought it was let me alone without welcome! Products and friendliest customer service it was trusted brand, Rajin [ protected ] be repaired, 2020 to the. Never shop with them again over a year, too late news, tips and giveaways from.. Anonymously by Louis Vuitton customer service says it 's under their policy that the original purchaser be. Be delighted to answer your questions and provide you personalized advice no so...
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