But....if you are using the RF feature on the Directv remote, you will run into other issues. Any other issues with the Bluetooth on it? I use my cable TV remote to turn my Samsung PN58B860 plasma TV on and off. On your TV remote, use the Volume Up/Down buttons. If the TV turns ON, the issues is resolved. They've tried unsuccessful to re-pair the remote so will be sending me a new one. If it is just one TV that is showing the NO SIGNAL… -Be sure your TV is on the correct source or input as your CABLE or SAT BOX. It work for me , but what is the long term solution for this issue. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! The TV may come on by itself, otherwise turn it on using your remote. I dont think its the remotes causing the issue. 4. After the TV started back up it went into pairing mode and then I was good to go, try it. ... TV Remote FIXED! 3) Toggle Motion Control On and press Enter. Message Not Available appears, 2. Smart Touch Control Remote: Button functions If these steps do not resolve your issue please get in touch through one of the options below - Contact Samsung Care New Zealand experts on 0800 726 786 - Contact our Live Chat New Zealand team services are open 24hours, 7days. Customer Support had me enter a code on my Comcast remote that eliminated the annoying "Not Available" message. Repair Remote - Changed batteries and then holding the Return & Exit buttons for 3 seconds. If the CH Up/Down button is the only button in the remote that is having a problem at a distance I could understand it not working in one remote but not the same problem in two remotes, unless there is a general problem with all the remotes. IR Test - Using a camera phone, point remote and see if 2 red lights appear. Reset Remote (Samsung Support) - Removed batteries from remote for 20+ sec's, replaced. Hi there, how did you get the keyboard on screen when using the jog controller? Now when I press any button on the remote it says not available. How long have you had the TV for? Not sure how it worked for few when they connected their TV directly via Ethernet, could be they were operating the remote very close to the TV while testing. What joystick on the back??? Worked for me. 1) Press the Menu button of your remote. After 5 minutes plug the TV power cord back into the wall outlet. The Samsung Smart TV Hub is used by millions of people around the world to access TV shows, movies, games, and much more. You never said what the solution was. We use cookies to improve your experience. Try adjusting volume on your Samsung remote. Wonder Woman 1984 will carry a $29.99 rental price for a 48-hour period, though the company hasn't specified which digital platforms will carry the film. Reset Remote (Samsung Support)  - Removed batteries from remote for 20+ sec's, replaced. Solution! Page 11: Pairing The Tv To The Samsung Smart Remote Pairing the TV to the Samsung Smart Remote When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. I have a new Samsung fresh out the box, two brand new remotes and I get that dang "Not Available" message when trying to pair. Unplugging the socket directly from the wall; Turn on the TV and check to see if the issue persists. The software has gone through a … They are going to send me a new remote. Maybe the problem is with the batteries, maybe the wiring, but as with Fonzie on 'Happy Days', as few light smacks saved the day! But Warner says it's modified the Canadian launch due to "varying market restrictions," and the new route will ensure that the movie is widely available, whether theatres are open or not. You want to be sure the TV is not muted. So I downloaded the smart view app to connect my phone with the TV. They won't change anything unless it becomes a royal pain in the _ _ _ for them.) If you have a Samsung Smart TV, check your network/internet connection. I can use my remote again. Reset Remote (Samsung Support) - Removed batteries from remote for 20+ sec's, replaced. Make sure you've installed the latest firmware update for your TV. Use the joystick on the back of the TV to get to diagnostics. with the remote. Bottom selection. I took out the batteries -- these batteries show how much charge is left -- and there appeared to be sufficient charge left. But the app says there is no TV to connect to. Tags: Samsung , Remote access , smart tv … Mine don't have it. There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation: 1) Unplug the power cord from the outlet. 6. Perform Rain Dance around remote - Message Not Available appears. -Press the TV button on TV remote control to turn your TV ON. I say remotes because I have the standard samsung remote as well as a logitech remote. Being an electronic product with added software features it is always prone to some technical glitch. A universal remote is the best way to combat this issue. 2) Go to Smart Features > Motion Control and press Enter. Use the joystick on the back of the TV to get to diagnostics. I powered off the TV and while powering back on the TV I held down the Return and Play / Pause buttons. We've turned it on and off and nothing has worked. 6. The Smart Remote worked fine, got back from holiday yesterday and now only the On/OFF Button works and I have tried the following; 1. 3. I cannot reset the TV by using the method of holding the exit button down for 12 seconds or using the remote to enter in service menus. Do do this after performing the “Rain Dance” btw, You have to hold down the power button for 5 seconds. Reset Remote (YouTube) - While holding the ON/OFF Button follow step 3. After the TV reset my Smart Hub remot and Soundbar worked just as before. I unplugged my TV and plugged it back in and my remote started working correctly again. Lastly, turn TV on at the power point. A screen will load up that says Start and Exit. If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume and mute on that device, as well. (Grrr, at leaky footwear though. 3. Samsung Smart TV’s are one of the most popular Smart TV products bought all across the globe. The step was to press the setup button on the Comcast remote for 3 seconds and when the red light turns to green, I entered the code 33919 on my remote and voila - no more annoying "Not available" message on the TV! Reset Remote (Samsung Support)  - Removed batteries from remote for 20+ sec's, replaced. The Smart Remote worked fine, got back from holiday yesterday and now only the On/OFF Button works and I have tried the following; 1. Factory Reset - Still unable to repair the remote, 3. Rating is available when the video has been rented. Turn off! When I connect the USB stick on my Samsung Smart TV, the USB is detected but I can neither play MP4 from USB, nor play music on the TV. 1. Apple TV is a brand new app that offers a ton of entertainment opportunities on your Samsung TV. Our remote is broken. Find the answer to this and other Electronics questions on JustAnswer. Does the TV remote work OK, by pointing it at the TV, with the remote sensor unplugged? > Then Turn On Quickly -Hold (Pairing Buttons) > wait For Tv To Come On Wait a Few Seconds. Check Your Volume Levels. Message Not Available appears. Message Not Available appears, 2. 5. And does the Smart Remote work when your Soundbar's disconnected? (Do not forget to pound Samsung with a few emails and phone calls. A display on screen should show if the TV is now muted, or not. Gave them the call, described the issue with the Smart Remote and within 4 days an Engineer turned up. Samsung Smart TV USB not working “I have a Samsung USB 128GB flash drive stored with some MP4 videos and MP3 music. 4. :smileymad: :smileytongue:). Samsung series 7 tv was working fine earlier. Sometimes when I want to make an adjustment in the picture, I aim my Samsung TV remote control at the TV and a sign that says "Not Available" pops on on the screen. Message Not Available appears. If your TV isn't responding to your remote, replace the batteries and see if it works again with your TV. IR Test - Using a camera phone, point remote and see if 2 red lights appear. ; Unplug the power directly from the wall and wait for at least 10 minutes. If the picture size settings are disabled, it doesn’t necessarily mean that your TV has some technical problems. IR Test - Using a camera phone, point remote and see if 2 red lights appear. Reset Remote (YouTube) - While holding the ON/OFF Button follow step 3. Looks like I just fell into the same Remote ‘flashing red, not pairing, not available, tv turning on by itself in the middle of the night’ black hole I’ve seen posted about. While it’s very easy to fine-tune the picture settings on your Samsung TV, the picture size function may not be available at times. I can power the TV on with my gaming console. If you are having any problems with the Apple TV app, check if your TV needs a firmware update, confirm you have a good internet connection, and then if you're still having trouble, contact Apple support. This is because the infrared signal is used to turn on your TV. My Samsung Smart TV is showing 'not available' when i try to use the remote. If it does see #3 below. Message Not Available appears, 4. Technician's Assistant: What is the model of your TV? :smileyhappy: Today I got this "Not Available" message on my Samsun TV. On this page, you will learn how to enable the Motion Control feature of your Samsung Smart TV. Try the TV remote again by testing the volume buttons. Reset Remote (YouTube) - While holding the ON/OFF Button follow step 3. What do I do about it? 5. I turned the volume up and when I tried to turn it down it says not available. I've only had the TV 6 weeks however must say Samsung Support are great. Today in this post I will provide you with all the potential solutions to fix problems with Samsung Smart TV Apps in Smart Hub feature. Message Not Available appears. If all else fails (even the rain dance), just get a new remote -- A new remote should resolve the issue. ... TV Remote Sensor Not Working Samsung … Picture Size Settings on Samsung TV. Control your Samsung Smart TV using hand motions. Everything has worked perfectly for over a year. IR Test - Using a camera phone, point remote and see if 2 red lights appear. Samsung's Remote Access feature lets users wirelessly connect their Windows PCs or laptops to select Samsung Smart TVs, even if the PC is in another room. If the TV remote does not turn the TV back ON, press the small power button on the TV itself to turn it back ON. Then, hold start button on the back of the TV or under the front panel for 15 seconds. Point the Remote at the bottom right side of the Television. I found this solution that worked for me. Not Working, Button not Working, or Power Button- Try This First! Having an issue with the Smart Remote for my 6 week old UE55KU6450 with HW-K450 Soundbar. I was having the same problems and called Samsung support. Most Samsung televisions have the next failure when controlling a remote control. Anyone had this problem before? Holding down the “Back” and the “Pause” button at the same time; Use the remote and check to see if the issue persists. not sure says on remote - CE. After powering up and displaying console game imagery, I opened Smart View on my phone and tried to connect to my TV. You do not need a professional or spending some money to have a ‘no signal’ message removed from your TV. So the issue that I brought up about the "Not Available" is starting again. 6. Test to see if you can turn the TV back ON with the TV remote control. Turn the TV on and let it run for 5 minutes. All you need to do is to find out what is wrong and try to fix. to the Community in The Introduce Yourself Thread. The remote control can only turn the TV on or off. Anyway, if you are facing similar issue, first replace your remote batteries with new high power batteries and check if it is working, if not contact the customer support. Message Not Available appears. Issue that i brought up about the `` not Available '' message on my phone with remote. Any of the TV remote control can only turn the TV to come on by itself, turn. 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